Refund policy

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and with its original packaging.

To start a return, navigate to the Returns & Exchanges tab on the top or bottom menu.

Restocking Fees apply, including damaged or used products.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or otherwise required by law.

Restocking Fees

It must be known that a a standard 15% restocking fee may apply to approved change-of-mind returns.

If a returned item is not in the same condition it was received, has been altered, used, damaged, or has damaged tags, labels, packaging, or accessories, the return may be refused, partially refunded, or subject to a 50% restocking fee.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, items marked as FINAL SALE, custom or personalized products, and gift cards.

Regular sale or discounted items may still be eligible for return unless they are clearly marked as FINAL SALE. Please get in touch if you have questions or concerns about your specific item.

Nothing in this policy is intended to limit any rights you may have under Australian Consumer Law.